PLACING ORDERS

All orders placed are subject to confirmation and acceptance by Anderson Surfboards.The order will start to be manufactured once a $200 deposit is received, Ordering methods include E-mailing our team, or phoning.

 

Cancellations attempted after ordering will cost your deposit of $200.

 

All orders must be paid by bank deposit or in store by eft/cash.

 

Estimated shipping times:

3 - 10 business days (NZ ONLY)

 

Shipping quote provided by freight forwarder to be issued to customer by Anderson Surfboards. We do not ship to PO Boxes for surfboards. We do not ship to third party addresses unless that address is known and can be verified by Anderson Surfboards. Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Anderson Surfboards will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.

 

Customers are responsible to have someone at the delivery address to accept the delivery. Any delivery requests must be made prior to the shipment of the order. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery. 

 

We deliver our clothing and accessories with NZ Post service and it can take up to 1-3 business days for the parcel to reach you.

Aus and Int shipping times are to be determined at time of postage. 

Please contact pete@andersonsurfboards.co.nz when you place your order. There are no returns on custom order surfboards. 

 

 

Anderson Surfboards do not issue refunds. We may exchange or issue a credit note (valid for 6 months from issue date) for a change of mind purchase subject to several conditions: 
•    Goods must be returned within 14 days of purchase with original tags and receipt.
•    A refund does not apply to goods reduced for sales purposes however may be returned for either an exchange or credit note.
•    Goods cannot have been worn, washed, used, soiled or damaged by the customer
•    Shipping and handling costs are not refundable

A refund may be provided in the case of a damaged or faulty item.  Goods are inspected before packaging to ensure they are in excellent condition. Products are packaged carefully to ensure a minimal chance of damage during transit. If you receive a damaged or defective item please contact Anderson Surfboards within 14 days of purchase to be eligible for an exchange or a refund.

 

  

All surfboards sold by Anderson Surfboards come with a warranty to be free from any manufacturing defects or faults valid for 3 months from customer recieving. Surfboards are NOT warranted against breakage. This warranty is not transferable. Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances. Warranty only covers the item(s) sold by Anderson Surfboards. A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Anderson Surfboards to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Mainfreight or similar COD freight collected. Anderson Surfboards also reserves the right to charge the labour cost for examining these goods where no fault was found. All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged. Please attach a copy of the original invoice. A detailed fault description sheet must be sent together with all the returning warranty goods. Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Anderson Surfboards. Anderson Surfboards will not be responsible for any item once the freight is in process.

USAGE

Anderson Surfboards will not be responsible for any injury incurred while using our products. Use at your own risk.

 

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this web site should be regarded as illustrative and informational purpose only.The actual products are often not identical to the images. 

PRODUCT STATEMENT

All Surfboards manufactured by Anderson surfboards are hand crafted and using the best available materials. We stand by our product quality and craftsmanship, with decades of experience. Denting, damage and/or colour fading will occur over time as this is a piece of lightweight sporting equipment.